How Can We Help You?
Our team handles everything from registration questions to account security, deposits, withdrawals and how the Cronetrium AI system makes its decisions.
To get a quicker answer, it helps to include your registered email address and a short description of the issue in your first message. Screenshots are welcome too. Please never send us your password — we'll never need it.
Common reasons people get in touch
- Help finishing registration or identity verification
- Questions about deposits, withdrawals or processing times
- Understanding risk settings and trading modes
- Switching between demo and live trading
- Partnership and press enquiries
Many quick questions are already answered in our FAQ section. It's worth a glance — you might get your answer in seconds.
Response times
Emails are usually answered within a few hours, and almost always within 24 hours. Live chat for members typically connects you in a couple of minutes. During major market events it can take a little longer; we appreciate your patience.